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Call of duty: Top 5 EOS excuses and how to avoid them

Whilst most customers feel cared for when they call us about a minor eye complaint, up to a third can’t get a timely appointment – or are sent elsewhere. Ross Campbell reveals the results of last year’s EOS mystery shop – and analyses the top five excuses for not seeing these patients. | more

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Reducing your risk of NHS fraud

With an estimated £119m a year at stake, the optical sector is about to come under the spotlight of the NHS counter fraud authority. So how can you avoid becoming a victim of NHS fraud – or even an unwitting perpetrator? | more