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CAREERS: From Cert 4 to CLO

She was one of the first to ‘fast-track’ from Cert 4 to dispensing optician. Now Nottingham’s Gina Tye is a registered contact lens optician. She tells her five-year journey – and its romantic ending. | more

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Call of duty: Top 5 EOS excuses and how to avoid them

Whilst most customers feel cared for when they call us about a minor eye complaint, up to a third can’t get a timely appointment – or are sent elsewhere. Ross Campbell reveals the results of last year’s EOS mystery shop – and analyses the top five excuses for not seeing these patients. | more